Cancellation & Refunds
This Cancellation & Refund Policy explains the terms under which users of Hire N Ride can cancel bookings and request refunds for bike rentals.
1
Cancellation Policy
We understand that plans can change. You may cancel your booking under the following terms:
- Cancellations made 24+ hours before rental: Full refund.
- Cancellations made 12–24 hours before rental: 50% refund.
- Cancellations made less than 12 hours before rental: No refund.
- No-shows will not be eligible for any refund.
2
Refund Process
Refunds, when applicable, will be processed through the original mode of payment. Please allow up to 5–7 business days for the refund to reflect in your account.
- Refunds are initiated only after verifying booking and payment details.
- Processing time may vary based on your payment provider or bank.
- Hire N Ride is not responsible for delays caused by third-party payment gateways.
3
Non-Refundable Cases
Refunds will not be provided in the following circumstances:
- Customer fails to provide valid identification or driver's license.
- Violation of traffic laws or rental terms.
- Damage to the rented bike due to negligence or misuse.
- Cancellation made after the rental period has started.
4
Changes or Modifications
In certain cases, we may allow modifications to your booking (such as date or time changes) instead of a cancellation. Please contact our support team at least 12 hours prior to the scheduled rental time.
5
Policy Updates
Hire N Ride reserves the right to modify or update this policy at any time. Any changes will be posted on our website, and the updated version will take effect immediately.